Role Responsibilities:
- Provide expert technical support to merchants, addressing enquiries related to payment solutions, integrations, and technical issues
- Diagnose and troubleshoot complex technical problems, offering timely and effective solutions
- Assist clients in the seamless integration of payment solutions, including card processing, APMs, and Open Banking
- Collaborate with cross-functional teams to ensure successful implementation and ongoing support
- Demonstrate a strong understanding of API documentation
- Work closely with clients to guide them
